It is important to us to avoid unnecessary returns . We, the Lindner Fashion Team, are a small Dortmund boutique with a curated and limited selection of designer fashion. We write our product descriptions in as much detail as possible to give you the best possible impression of our items.

Uncertainties about the goods happen again and again and are absolutely human. We are the experts who have answers to your questions and will come to your aid.

Whether via phone , email or WhatsApp , we will help you find the right item without the hassle of sending things back and forth. Our strength lies in advising our customers and we look forward to getting to know you.

Are you interested in a styling consultation in our store? Would you like to enjoy our private area, with exclusive advice tailored to you? No matter whether you book time for yourself or with your companion, whether the appointment is made via Facetime or in person , we will find the right solution for every concern.

Would you like to see the latest designer collections or develop your style further? Then you are exactly right here.

From now on you can reach us easily and conveniently via WhatsApp . Or get in touch via Phone or email , together we will find your desired date.

Sale

Please note that we do not offer refunds on discounted items. For sale items up to 50% off, size exchanges can be made if they are still available. The sale of items with a discount of 50% or more is irrevocable.

Returns, refunds, credits or exchanges are not possible. Please contact us at store@lindner-fashion.de for any inquiries.

Return of products

You can return unworn items to us within 14 days of receiving the order. We provide you with a DHL return label via our returns portal . You can read about how returns work via our portal here .

If the size is exchanged, we will cover the return shipping. If you do not like an item and would like to return it for a refund of the purchase amount, you will be responsible for the direct costs of €6.00.

As soon as we have received the return, we will send you an email confirming receipt of the return.

If you believe you have received a faulty item, you can make a return or exchange within 14 days of receiving the order. This includes goods that were delivered damaged or in which a manufacturing defect occurred within the specified period.

What you can't send back

Before you decide to return, we would like to point out that we only accept returns of items that:

- in a new, unused and salable condition and
- have all labels attached,
- all shoes must not have any scratches on the soles or stains on the shoe box and
- must be returned to us with an additional layer of packaging to ensure they are not damaged upon delivery.

Our team checks the returned items for signs of wear. You are only entitled to a return or exchange if the returned items have passed this test.

Please note that beauty items, perfume, jewelry, nail polish and underwear cannot be returned for hygiene reasons.

We have the right to refuse a return if we feel that our return policy has been abused by repeated returns.

Returns from abroad

You can also register returns from abroad in our returns portal. Please note that we cannot provide you with a DHL return label for this. You must bear the direct costs of returning the goods from abroad.

How do I get my money back?

The purchase amount will be refunded to you via the original payment method a maximum of 14 days after receipt and inspection of the goods. You will receive a confirmation email as soon as the credit has been paid out.

Do you still have questions?

Returns portal: https://lindner-fashion.returnsportal.online

address

Changed opening times:

Due to the holidays we have adjusted our opening hours:

January 2nd - 4th, 2024: closed

From January 5th, 2024 we will be there for you again at the usual times.

Monday: closed (can be reached by telephone)

Tuesday-Friday : 10:00 a.m. - 6:00 p.m

Saturday: 10:00 a.m. - 4:00 p.m

Private shopping appointments are possible by arrangement. Feel free to contact us, whether via WhatsApp , telephone or email , together we will find your desired date.